01
Technical intake
Customer submits product specifications, storage conditions, volume, packaging and dates.
02
Suitability review
FFG confirms facility fit, segregation, controls and unavailable requirements.
03
Commercial design
Capacity, handling, reporting, pricing basis and service levels are agreed.
04
Onboarding
Master data, SOPs, contacts, documentation and delivery schedules are prepared.
05
Live operation
Goods are received, checked, stored, reported, picked and prepared for dispatch.
06
Performance review
Service levels, stock ageing, capacity and improvement opportunities are reviewed.
Operational confirmation requiredAdd actual onboarding lead times, receiving hours, acceptance/rejection criteria, escalation contacts, stock-count process, reporting frequency and service-level targets.
Prepare before technical review
Product specificationTemperature range, shelf life and handling limits.
Shipment informationVolume, pallet format, arrival timing and frequency.
Compliance documentsCertificates, labels and applicable product approvals.